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Return to shopFAQ’s
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We have an easy exchange & return policy for our customers, despite having excellent Quality Checks in place before dispatch, Still If you find any issues with your purchase we will be happy to assist you. Please Drop us an email info@kapas.in or Contact us at +91 888 295 1907 for support our as soon as possible, & within the next 3 Days of receiving your purchase, subject to a valid reason and also that we shall receive the items in the same Original Packaging Conditions with Clothing & Tags intact. Else, we may not be able to accept the returns. No Returns will be accepted for any items, if it is found to be worn/ used/disfigured/ colored. Also note, that all returning cost for any exchange or returs shall be borne by the customer.
No Returns for the purchases made with any Discount or Offers or coupons. All the discounted purchases are final with no returns possible.
No Returns available for Customized Designer Wears or for any Personalized Items.
To return an item, please follow the instructions provided in your order confirmation email. Once you have received a confirmation that your return has been accepted. You will need to include a copy of the order invoice and the item in its original condition.
Please note, that all returning cost for any exchange or returns shall be borne by the customer.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Delivery
All orders shipped using our Delivery Partners.
Always free shipping for All orders over Rs.5000
All orders are shipped with a tracking number.
Returns
Items returned within 3 days of their original receiving date in same as new condition will be eligible for a full refund or store credit.
Refunds will be charged back to the original form of payment used for purchase.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
All sale items are final purchases. Pls refer to our Return Policy for Details
Help
Give us a shout if you have any other questions and/or concerns.
Email: info@kapas.in
Phone: +91 888 295 1907
